We're small, so your message reaches a person, not a queue.
Email is the fastest way to reach us. Write to support@factorpage.com and we'll get back to you — usually within one working day, occasionally two if things are busy. There's no ticket system and no bot in between.
Something not loading, a link behaving oddly, a PDF that won't upload, or a question about how a feature works — send it over. If your question is about a specific page, include the link. It saves a round trip and we can usually spot the problem straight away.
Payments are handled by Creem as merchant of record, so charges appear on your statement under their name rather than ours. For refunds, plan changes, cancellations, or a receipt you can't find, email us and we'll sort it out.
FactorPage is early, and what gets built next is shaped by what people actually ask for. If something is missing or awkward, tell us. Specific beats polite — "I need X because Y" is far more useful to us than silence.
Writing about document sharing, PDF tooling, or bootstrapped software? We're happy to answer questions or walk through how the product works. Integration and partnership enquiries are welcome at the same address.
To access, correct, export, or delete your personal information, email support@factorpage.com and say what you need. The full detail is in our Privacy Policy and Terms of Service.
